Refund & Return Policy – Worry-Free After-Sales Service
- Return & Refund Eligibility
We support customers to apply for return and refund within 30 calendar days after receiving the goods. The returned products must meet the following conditions: unused, unwashed, no damage, complete original packaging and accessories, no secondary sales impact. - Ineligible Returns
Products that are artificially damaged, used, missing accessories, damaged packaging, or exceed the 30-day return period are not eligible for free return and refund. Disposable daily consumables are not supported for return after delivery. - Refund Rules
After we receive and inspect the returned products, we will process the refund within 3-7 business days. The refund will be returned to your original payment account. The original shipping fee is non-refundable unless the product has quality problems. - Defective Products & Wrong Delivery
If you receive defective products, wrong items or missing parts, please contact our customer service within 7 days after receiving the goods and provide photos/videos evidence. We will provide free replacement, full refund or partial refund solutions, and bear the return freight. - Return Freight Responsibility
Returns due to personal reasons (dislike, inappropriate, wrong purchase) shall be borne by the buyer for return freight; returns due to product quality problems or our delivery errors shall be borne by our store.